No-Show, Late Cancel Policy

Please complete your New Patient forms within 48 hours of booking your New Patient appointment, otherwise your appointment will be cancelled. If we cannot verify your benefits before your appointment and you do not respond to resolve this issue, your appointment will be cancelled and rescheduled when benefits are verified, unless you choose cash pay.

There is a No-Show/Late Cancel fee if appointments are not cancelled within 48 business hours. You will be charged the self pay rate for the appointment you booked.

• It will be considered No-Show if you are more than 10 minutes late for a scheduled appointment without notifying our office.
• It will be considered Late Cancel if you do not provide at least 48 business hours (2 business days) notice to cancel an appointment, regardless of when/whether you receive an appointment reminder.
• Text and email reminders are a courtesy only and may not be received in time to avoid a Late Cancel fee. Non-receipt of appointment reminders does not void the No-Show or Late Cancel fee.
• By signing the financial agreement, you authorize Swift Creek Mental Health Services to charge your card on file for the No-Show and Late Cancel fee if applicable. If the card transaction cannot be processed, we will send you an invoice that must be paid within 90 days. Charges not paid within 90 days will be referred to a collection service or small claims court.

Please call with any questions about this policy.

New Patient appointments are the most commonly missed appointment type. Reasons for missing a New Patient appointment may include:

• A patient takes the first available appointment with multiple providers, and once care is established, forgets to cancel the other appointments.
• The appointment is made as part of a discharge plan from a higher level of care, but the patient does not follow up.
• A patient makes an appointment when they are feeling particularly bad, but if they feel better by the appointment date, they no longer want service.

Please consider this when making a New Patient appointment and provide us with appropriate notice if your plans change.

Please complete the New Patient registration and all applicable forms. Your appointment is not confirmed until registration is complete and insurance is verified.